(Effective as of [04/01/25])
SLH Lifestyle, LLC. (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Site.
For purposes of this Agreement, “Site” refers to the Company’s website located at slhlifestyle.com, or our mobile application (“App”) where users can view the services and goods offered by the Company, put in service requests, purchase goods, make payments, and access the Company’s lifestyle and concierge specialists. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Site. By accepting our Privacy Policy and Terms of Use, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your name, email address, postal address, phone number and credit card information when you provide it to us. From time to time, we may also collect other sensitive information such as your job title, gender, personal preferences and other personal details. We may also receive information about you from other sources and add it to the information you provided to us. Once you register with our Site you are no longer anonymous to us.
To activate and use the Site you may need to submit Personal Information such as your email address, name, postal address, phone number and/or credit card information. In an effort to improve the quality of the Site, we track information provided to us by your browser or by our software application when you view or use the Site, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Site, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Your Internet browser has a feature called cookies, which stores small amounts of data on your computer about your visit to our Site. You do not need to have cookies turned on to visit our Site, although active participation in certain areas of our Site may require cookies. Cookies alone tell us nothing about who you are unless you specifically give us personally identifiable information, in which case we use the information to enhance your user experience in the ways described below. By adjusting your settings on your browser, you may elect not to allow cookies to be collected.
We also use technologies, including electronic images known as “Web bugs” sometimes called “transparent GIFs,” “clear GIFs,” or “beacons" that allow us to track general user-traffic patterns. We also automatically receive and record information from our servers and from your browser, including your IP address, the time of your visit to pages on our Site, and information about pages you visited. Unless you have registered for one of our services or purchased one of our goods, the information we gather through the use of tracking technologies cannot be matched with any personally identifiable information about you.
We use cookies and tracking technologies in a variety of ways, including:
We allow other companies that are presenting advertisements on our Site and, sometimes, in our newsletters to use tracking technology on your computer. We do not give any personally identifiable information to them as part of this relationship. Unless you visit the website of these companies and provide them with personally identifiable information about yourself, these tracking technologies tell those advertisers nothing about who you are. Our advertisers’ use of tracking technology is subject to their own privacy policies.
We may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
You have a number of options to control or limit how we and our partners use cookies:
In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Site you may need to create a personal profile.
You can create a profile by registering with the Site or one of the third parties we use to facilitate our services and process our goods. This may include entering your email address, creating a username and a password and providing shipping and payment information upon making a purchase. See “Information you provide by making a purchase” below for more information.
Information you provide to us may also include any communications or contact history with us or our Site, such as emails, texts, instant messaging, product reviews, forum posts, inquiries and including, but not limited to, any images you upload.
By making an inquiry through the Site, you consent to the collection of the information you submit. This is necessary for us to carry out the services offered to you.
If you are making a purchase on the Site, you will be asked to enter your financial or credit card information, name, and address by us or a third party payment processor.
We use third-party payment processors, such as Stripe, to process your payments. These third parties will collect the information necessary to effectuate your transaction with us, such as your credit/debit card details. Please note that our payment processors handle your payment information in accordance with their own privacy policies.
If you, for example, opt to connect your account to a social media service or other sources that we may partner with, those services may provide us with your contact details or your public social media profile information.
HOW WE USE AND SHARE INFORMATION
Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share your Personal Information with third parties for marketing purposes without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
The Personal Information you provide to us is used for the following purposes or as otherwise described at the time of collection:
We will use your personal information to:
We will make your personally identifiable information available to other companies or people when:
The legal basis for processing your Personal Information as described above will typically be one of the following:
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Site and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Site, you acknowledge that you understand and agree to assume these risks.
YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail or text/Short Message Service (SMS) message. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
You can choose not to provide certain data to us, but you may not be able to use certain features of the Site.
Marketing Email Communications: You always have the opportunity to opt out of our email marketing communications with you or change your preferences by following a link in the footer of all marketing email messages from us or by contacting us here.
Marketing Text Communications: You must provide express consent to receive SMS marketing messages. These messages will contain clear opt-out instructions should you wish to cease receiving them.
Transactional or Service Communications: Some communications from us are considered transactional or service communications (for example, important account notifications, product updates, and billing information), and your Company products and services are provided to you upon the condition that you receive these communications from us. If you do not wish to receive any transactional or service communications from us, you must opt out of the communications here or cancel your user account for Company products and services. To cancel your user account, you can mark this preference in your Account Settings. You may still receive marketing communications from us even after you cancel your user account unless you also opt-out of our marketing communications, as described above.
Navigation Information: You may opt out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.
Information from Third Parties: To manage the information we receive about you from a social media site or other third parties, you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this privacy policy and the information the third-party collects is subject to such third party’s privacy practices. Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our Site.
Cookies: To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages referenced above under Information Collected via Technology.
You can update your Personal Information as follows:
Depending on your location and the types of interactions you have with the services, you may request the following in relation to your personal information:
The above rights are explicitly provided to citizens of the European Union under the General Data Protection Regulation (GDPR) and residents of California under the California Consumer Privacy Act (CCPA).
You may contact us as set forth in the Contact Us section below to exercise these rights. Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.
At any time, you may object to the processing of your Personal Information on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us here. You also may have a right to lodge a complaint with data protection authorities.
Our Site includes several social media features, including Facebook, Twitter, Pinterest, YouTube, Instagram, Linked In, etc. buttons. These features may collect your IP address, the pages you are visiting on our Site, and may set a cookie to enable the feature to function properly. These features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features and widgets are governed by the privacy policy of the company providing the features.
As part of the Site, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site. To the extent that you access or use the Site through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
We will retain your information for as long as your account is active, as necessary to comply with our legal obligations, to resolve disputes, enforce our agreements, and to fulfil the purpose for which it was collected or disclosed to you at the time of collection. When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you. If you wish to delete your information, please contact us as described in the Contact Us section below.
The Site is not designed for and does not collect, use, or disclose personal information from children under the age of 13. If you are a parent or guardian and believe that we have information about your child, please contact us as described in the Contact Us section below.
If you are a California resident under the age of 18, you have the right to request that personal information you posted on the Site be deleted. To submit your request, send an email to us as described in the Contact Us section below requesting deletion.
The Company reserves the right to change this policy and our Terms of Use at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our Site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this page for updates.
If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@slhlifestyle.com
Last Updated: This Privacy Policy was last updated on [04/01/25].
(Effective as of [04/01/25])
SLH Lifestyle, LLC. (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Site.
For purposes of this Agreement, “Site” refers to the Company’s website located at slhlifestyle.com, or our mobile application (“App”) where users can view the services and goods offered by the Company, put in service requests, purchase goods, make payments, and access the Company’s lifestyle and concierge specialists. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Site. By accepting our Privacy Policy and Terms of Use, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your name, email address, postal address, phone number and credit card information when you provide it to us. From time to time, we may also collect other sensitive information such as your job title, gender, personal preferences and other personal details. We may also receive information about you from other sources and add it to the information you provided to us. Once you register with our Site you are no longer anonymous to us.
To activate and use the Site you may need to submit Personal Information such as your email address, name, postal address, phone number and/or credit card information. In an effort to improve the quality of the Site, we track information provided to us by your browser or by our software application when you view or use the Site, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Site, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Your Internet browser has a feature called cookies, which stores small amounts of data on your computer about your visit to our Site. You do not need to have cookies turned on to visit our Site, although active participation in certain areas of our Site may require cookies. Cookies alone tell us nothing about who you are unless you specifically give us personally identifiable information, in which case we use the information to enhance your user experience in the ways described below. By adjusting your settings on your browser, you may elect not to allow cookies to be collected.
We also use technologies, including electronic images known as “Web bugs” sometimes called “transparent GIFs,” “clear GIFs,” or “beacons" that allow us to track general user-traffic patterns. We also automatically receive and record information from our servers and from your browser, including your IP address, the time of your visit to pages on our Site, and information about pages you visited. Unless you have registered for one of our services or purchased one of our goods, the information we gather through the use of tracking technologies cannot be matched with any personally identifiable information about you.
We use cookies and tracking technologies in a variety of ways, including:
We allow other companies that are presenting advertisements on our Site and, sometimes, in our newsletters to use tracking technology on your computer. We do not give any personally identifiable information to them as part of this relationship. Unless you visit the website of these companies and provide them with personally identifiable information about yourself, these tracking technologies tell those advertisers nothing about who you are. Our advertisers’ use of tracking technology is subject to their own privacy policies.
We may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
You have a number of options to control or limit how we and our partners use cookies:
In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Site you may need to create a personal profile.
You can create a profile by registering with the Site or one of the third parties we use to facilitate our services and process our goods. This may include entering your email address, creating a username and a password and providing shipping and payment information upon making a purchase. See “Information you provide by making a purchase” below for more information.
Information you provide to us may also include any communications or contact history with us or our Site, such as emails, texts, instant messaging, product reviews, forum posts, inquiries and including, but not limited to, any images you upload.
By making an inquiry through the Site, you consent to the collection of the information you submit. This is necessary for us to carry out the services offered to you.
If you are making a purchase on the Site, you will be asked to enter your financial or credit card information, name, and address by us or a third party payment processor.
We use third-party payment processors, such as Stripe, to process your payments. These third parties will collect the information necessary to effectuate your transaction with us, such as your credit/debit card details. Please note that our payment processors handle your payment information in accordance with their own privacy policies.
If you, for example, opt to connect your account to a social media service or other sources that we may partner with, those services may provide us with your contact details or your public social media profile information.
HOW WE USE AND SHARE INFORMATION
Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share your Personal Information with third parties for marketing purposes without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
The Personal Information you provide to us is used for the following purposes or as otherwise described at the time of collection:
We will use your personal information to:
We will make your personally identifiable information available to other companies or people when:
The legal basis for processing your Personal Information as described above will typically be one of the following:
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Site and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Site, you acknowledge that you understand and agree to assume these risks.
YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail or text/Short Message Service (SMS) message. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
You can choose not to provide certain data to us, but you may not be able to use certain features of the Site.
Marketing Email Communications: You always have the opportunity to opt out of our email marketing communications with you or change your preferences by following a link in the footer of all marketing email messages from us or by contacting us here.
Marketing Text Communications: You must provide express consent to receive SMS marketing messages. These messages will contain clear opt-out instructions should you wish to cease receiving them.
Transactional or Service Communications: Some communications from us are considered transactional or service communications (for example, important account notifications, product updates, and billing information), and your Company products and services are provided to you upon the condition that you receive these communications from us. If you do not wish to receive any transactional or service communications from us, you must opt out of the communications here or cancel your user account for Company products and services. To cancel your user account, you can mark this preference in your Account Settings. You may still receive marketing communications from us even after you cancel your user account unless you also opt-out of our marketing communications, as described above.
Navigation Information: You may opt out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.
Information from Third Parties: To manage the information we receive about you from a social media site or other third parties, you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this privacy policy and the information the third-party collects is subject to such third party’s privacy practices. Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our Site.
Cookies: To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages referenced above under Information Collected via Technology.
You can update your Personal Information as follows:
Depending on your location and the types of interactions you have with the services, you may request the following in relation to your personal information:
The above rights are explicitly provided to citizens of the European Union under the General Data Protection Regulation (GDPR) and residents of California under the California Consumer Privacy Act (CCPA).
You may contact us as set forth in the Contact Us section below to exercise these rights. Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.
At any time, you may object to the processing of your Personal Information on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us here. You also may have a right to lodge a complaint with data protection authorities.
Our Site includes several social media features, including Facebook, Twitter, Pinterest, YouTube, Instagram, Linked In, etc. buttons. These features may collect your IP address, the pages you are visiting on our Site, and may set a cookie to enable the feature to function properly. These features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features and widgets are governed by the privacy policy of the company providing the features.
As part of the Site, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site. To the extent that you access or use the Site through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
We will retain your information for as long as your account is active, as necessary to comply with our legal obligations, to resolve disputes, enforce our agreements, and to fulfil the purpose for which it was collected or disclosed to you at the time of collection. When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you. If you wish to delete your information, please contact us as described in the Contact Us section below.
The Site is not designed for and does not collect, use, or disclose personal information from children under the age of 13. If you are a parent or guardian and believe that we have information about your child, please contact us as described in the Contact Us section below.
If you are a California resident under the age of 18, you have the right to request that personal information you posted on the Site be deleted. To submit your request, send an email to us as described in the Contact Us section below requesting deletion.
The Company reserves the right to change this policy and our Terms of Use at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our Site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this page for updates.
If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@slhlifestyle.com
Last Updated: This Privacy Policy was last updated on [04/01/25].
(Effective as of [04/01/25])
SLH Lifestyle, LLC. (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Site.
For purposes of this Agreement, “Site” refers to the Company’s website located at slhlifestyle.com, or our mobile application (“App”) where users can view the services and goods offered by the Company, put in service requests, purchase goods, make payments, and access the Company’s lifestyle and concierge specialists. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Site. By accepting our Privacy Policy and Terms of Use, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your name, email address, postal address, phone number and credit card information when you provide it to us. From time to time, we may also collect other sensitive information such as your job title, gender, personal preferences and other personal details. We may also receive information about you from other sources and add it to the information you provided to us. Once you register with our Site you are no longer anonymous to us.
To activate and use the Site you may need to submit Personal Information such as your email address, name, postal address, phone number and/or credit card information. In an effort to improve the quality of the Site, we track information provided to us by your browser or by our software application when you view or use the Site, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Site, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Your Internet browser has a feature called cookies, which stores small amounts of data on your computer about your visit to our Site. You do not need to have cookies turned on to visit our Site, although active participation in certain areas of our Site may require cookies. Cookies alone tell us nothing about who you are unless you specifically give us personally identifiable information, in which case we use the information to enhance your user experience in the ways described below. By adjusting your settings on your browser, you may elect not to allow cookies to be collected.
We also use technologies, including electronic images known as “Web bugs” sometimes called “transparent GIFs,” “clear GIFs,” or “beacons" that allow us to track general user-traffic patterns. We also automatically receive and record information from our servers and from your browser, including your IP address, the time of your visit to pages on our Site, and information about pages you visited. Unless you have registered for one of our services or purchased one of our goods, the information we gather through the use of tracking technologies cannot be matched with any personally identifiable information about you.
We use cookies and tracking technologies in a variety of ways, including:
We allow other companies that are presenting advertisements on our Site and, sometimes, in our newsletters to use tracking technology on your computer. We do not give any personally identifiable information to them as part of this relationship. Unless you visit the website of these companies and provide them with personally identifiable information about yourself, these tracking technologies tell those advertisers nothing about who you are. Our advertisers’ use of tracking technology is subject to their own privacy policies.
We may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
You have a number of options to control or limit how we and our partners use cookies:
In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Site you may need to create a personal profile.
You can create a profile by registering with the Site or one of the third parties we use to facilitate our services and process our goods. This may include entering your email address, creating a username and a password and providing shipping and payment information upon making a purchase. See “Information you provide by making a purchase” below for more information.
Information you provide to us may also include any communications or contact history with us or our Site, such as emails, texts, instant messaging, product reviews, forum posts, inquiries and including, but not limited to, any images you upload.
By making an inquiry through the Site, you consent to the collection of the information you submit. This is necessary for us to carry out the services offered to you.
If you are making a purchase on the Site, you will be asked to enter your financial or credit card information, name, and address by us or a third party payment processor.
We use third-party payment processors, such as Stripe, to process your payments. These third parties will collect the information necessary to effectuate your transaction with us, such as your credit/debit card details. Please note that our payment processors handle your payment information in accordance with their own privacy policies.
If you, for example, opt to connect your account to a social media service or other sources that we may partner with, those services may provide us with your contact details or your public social media profile information.
HOW WE USE AND SHARE INFORMATION
Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share your Personal Information with third parties for marketing purposes without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
The Personal Information you provide to us is used for the following purposes or as otherwise described at the time of collection:
We will use your personal information to:
We will make your personally identifiable information available to other companies or people when:
The legal basis for processing your Personal Information as described above will typically be one of the following:
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Site and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Site, you acknowledge that you understand and agree to assume these risks.
YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail or text/Short Message Service (SMS) message. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
You can choose not to provide certain data to us, but you may not be able to use certain features of the Site.
Marketing Email Communications: You always have the opportunity to opt out of our email marketing communications with you or change your preferences by following a link in the footer of all marketing email messages from us or by contacting us here.
Marketing Text Communications: You must provide express consent to receive SMS marketing messages. These messages will contain clear opt-out instructions should you wish to cease receiving them.
Transactional or Service Communications: Some communications from us are considered transactional or service communications (for example, important account notifications, product updates, and billing information), and your Company products and services are provided to you upon the condition that you receive these communications from us. If you do not wish to receive any transactional or service communications from us, you must opt out of the communications here or cancel your user account for Company products and services. To cancel your user account, you can mark this preference in your Account Settings. You may still receive marketing communications from us even after you cancel your user account unless you also opt-out of our marketing communications, as described above.
Navigation Information: You may opt out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.
Information from Third Parties: To manage the information we receive about you from a social media site or other third parties, you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this privacy policy and the information the third-party collects is subject to such third party’s privacy practices. Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our Site.
Cookies: To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages referenced above under Information Collected via Technology.
You can update your Personal Information as follows:
Depending on your location and the types of interactions you have with the services, you may request the following in relation to your personal information:
The above rights are explicitly provided to citizens of the European Union under the General Data Protection Regulation (GDPR) and residents of California under the California Consumer Privacy Act (CCPA).
You may contact us as set forth in the Contact Us section below to exercise these rights. Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.
At any time, you may object to the processing of your Personal Information on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us here. You also may have a right to lodge a complaint with data protection authorities.
Our Site includes several social media features, including Facebook, Twitter, Pinterest, YouTube, Instagram, Linked In, etc. buttons. These features may collect your IP address, the pages you are visiting on our Site, and may set a cookie to enable the feature to function properly. These features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features and widgets are governed by the privacy policy of the company providing the features.
As part of the Site, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site. To the extent that you access or use the Site through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
We will retain your information for as long as your account is active, as necessary to comply with our legal obligations, to resolve disputes, enforce our agreements, and to fulfil the purpose for which it was collected or disclosed to you at the time of collection. When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you. If you wish to delete your information, please contact us as described in the Contact Us section below.
The Site is not designed for and does not collect, use, or disclose personal information from children under the age of 13. If you are a parent or guardian and believe that we have information about your child, please contact us as described in the Contact Us section below.
If you are a California resident under the age of 18, you have the right to request that personal information you posted on the Site be deleted. To submit your request, send an email to us as described in the Contact Us section below requesting deletion.
The Company reserves the right to change this policy and our Terms of Use at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our Site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this page for updates.
If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@slhlifestyle.com
Last Updated: This Privacy Policy was last updated on [04/01/25].
(Effective as of [04/01/25])
SLH Lifestyle, LLC. (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Site.
For purposes of this Agreement, “Site” refers to the Company’s website located at slhlifestyle.com, or our mobile application (“App”) where users can view the services and goods offered by the Company, put in service requests, purchase goods, make payments, and access the Company’s lifestyle and concierge specialists. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Site. By accepting our Privacy Policy and Terms of Use, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your name, email address, postal address, phone number and credit card information when you provide it to us. From time to time, we may also collect other sensitive information such as your job title, gender, personal preferences and other personal details. We may also receive information about you from other sources and add it to the information you provided to us. Once you register with our Site you are no longer anonymous to us.
To activate and use the Site you may need to submit Personal Information such as your email address, name, postal address, phone number and/or credit card information. In an effort to improve the quality of the Site, we track information provided to us by your browser or by our software application when you view or use the Site, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Site, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Your Internet browser has a feature called cookies, which stores small amounts of data on your computer about your visit to our Site. You do not need to have cookies turned on to visit our Site, although active participation in certain areas of our Site may require cookies. Cookies alone tell us nothing about who you are unless you specifically give us personally identifiable information, in which case we use the information to enhance your user experience in the ways described below. By adjusting your settings on your browser, you may elect not to allow cookies to be collected.
We also use technologies, including electronic images known as “Web bugs” sometimes called “transparent GIFs,” “clear GIFs,” or “beacons" that allow us to track general user-traffic patterns. We also automatically receive and record information from our servers and from your browser, including your IP address, the time of your visit to pages on our Site, and information about pages you visited. Unless you have registered for one of our services or purchased one of our goods, the information we gather through the use of tracking technologies cannot be matched with any personally identifiable information about you.
We use cookies and tracking technologies in a variety of ways, including:
We allow other companies that are presenting advertisements on our Site and, sometimes, in our newsletters to use tracking technology on your computer. We do not give any personally identifiable information to them as part of this relationship. Unless you visit the website of these companies and provide them with personally identifiable information about yourself, these tracking technologies tell those advertisers nothing about who you are. Our advertisers’ use of tracking technology is subject to their own privacy policies.
We may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
You have a number of options to control or limit how we and our partners use cookies:
In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Site you may need to create a personal profile.
You can create a profile by registering with the Site or one of the third parties we use to facilitate our services and process our goods. This may include entering your email address, creating a username and a password and providing shipping and payment information upon making a purchase. See “Information you provide by making a purchase” below for more information.
Information you provide to us may also include any communications or contact history with us or our Site, such as emails, texts, instant messaging, product reviews, forum posts, inquiries and including, but not limited to, any images you upload.
By making an inquiry through the Site, you consent to the collection of the information you submit. This is necessary for us to carry out the services offered to you.
If you are making a purchase on the Site, you will be asked to enter your financial or credit card information, name, and address by us or a third party payment processor.
We use third-party payment processors, such as Stripe, to process your payments. These third parties will collect the information necessary to effectuate your transaction with us, such as your credit/debit card details. Please note that our payment processors handle your payment information in accordance with their own privacy policies.
If you, for example, opt to connect your account to a social media service or other sources that we may partner with, those services may provide us with your contact details or your public social media profile information.
Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share your Personal Information with third parties for marketing purposes without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
The Personal Information you provide to us is used for the following purposes or as otherwise described at the time of collection:
We will use your personal information to:
We will make your personally identifiable information available to other companies or people when:
The legal basis for processing your Personal Information as described above will typically be one of the following:
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Site and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Site, you acknowledge that you understand and agree to assume these risks.
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail or text/Short Message Service (SMS) message. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
You can choose not to provide certain data to us, but you may not be able to use certain features of the Site.
Marketing Email Communications: You always have the opportunity to opt out of our email marketing communications with you or change your preferences by following a link in the footer of all marketing email messages from us or by contacting us here.
Marketing Text Communications: You must provide express consent to receive SMS marketing messages. These messages will contain clear opt-out instructions should you wish to cease receiving them.
Transactional or Service Communications: Some communications from us are considered transactional or service communications (for example, important account notifications, product updates, and billing information), and your Company products and services are provided to you upon the condition that you receive these communications from us. If you do not wish to receive any transactional or service communications from us, you must opt out of the communications here or cancel your user account for Company products and services. To cancel your user account, you can mark this preference in your Account Settings. You may still receive marketing communications from us even after you cancel your user account unless you also opt-out of our marketing communications, as described above.
Navigation Information: You may opt out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.
Information from Third Parties: To manage the information we receive about you from a social media site or other third parties, you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this privacy policy and the information the third-party collects is subject to such third party’s privacy practices. Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our Site.
Cookies: To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages referenced above under Information Collected via Technology.
You can update your Personal Information as follows:
Depending on your location and the types of interactions you have with the services, you may request the following in relation to your personal information:
The above rights are explicitly provided to citizens of the European Union under the General Data Protection Regulation (GDPR) and residents of California under the California Consumer Privacy Act (CCPA).
You may contact us as set forth in the Contact Us section below to exercise these rights. Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.
At any time, you may object to the processing of your Personal Information on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us here. You also may have a right to lodge a complaint with data protection authorities.
Our Site includes several social media features, including Facebook, Twitter, Pinterest, YouTube, Instagram, Linked In, etc. buttons. These features may collect your IP address, the pages you are visiting on our Site, and may set a cookie to enable the feature to function properly. These features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features and widgets are governed by the privacy policy of the company providing the features.
As part of the Site, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site. To the extent that you access or use the Site through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
We will retain your information for as long as your account is active, as necessary to comply with our legal obligations, to resolve disputes, enforce our agreements, and to fulfil the purpose for which it was collected or disclosed to you at the time of collection. When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you. If you wish to delete your information, please contact us as described in the Contact Us section below.
The Site is not designed for and does not collect, use, or disclose personal information from children under the age of 13. If you are a parent or guardian and believe that we have information about your child, please contact us as described in the Contact Us section below.
If you are a California resident under the age of 18, you have the right to request that personal information you posted on the Site be deleted. To submit your request, send an email to us as described in the Contact Us section below requesting deletion.
The Company reserves the right to change this policy and our Terms of Use at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our Site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this page for updates.
If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@slhlifestyle.com
Last Updated: This Privacy Policy was last updated on [04/01/25].
(Effective as of [04/01/25])
SLH Lifestyle, LLC. (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Site.
For purposes of this Agreement, “Site” refers to the Company’s website located at slhlifestyle.com, or our mobile application (“App”) where users can view the services and goods offered by the Company, put in service requests, purchase goods, make payments, and access the Company’s lifestyle and concierge specialists. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Site. By accepting our Privacy Policy and Terms of Use, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your name, email address, postal address, phone number and credit card information when you provide it to us. From time to time, we may also collect other sensitive information such as your job title, gender, personal preferences and other personal details. We may also receive information about you from other sources and add it to the information you provided to us. Once you register with our Site you are no longer anonymous to us.
To activate and use the Site you may need to submit Personal Information such as your email address, name, postal address, phone number and/or credit card information. In an effort to improve the quality of the Site, we track information provided to us by your browser or by our software application when you view or use the Site, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Site, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Your Internet browser has a feature called cookies, which stores small amounts of data on your computer about your visit to our Site. You do not need to have cookies turned on to visit our Site, although active participation in certain areas of our Site may require cookies. Cookies alone tell us nothing about who you are unless you specifically give us personally identifiable information, in which case we use the information to enhance your user experience in the ways described below. By adjusting your settings on your browser, you may elect not to allow cookies to be collected.
We also use technologies, including electronic images known as “Web bugs” sometimes called “transparent GIFs,” “clear GIFs,” or “beacons" that allow us to track general user-traffic patterns. We also automatically receive and record information from our servers and from your browser, including your IP address, the time of your visit to pages on our Site, and information about pages you visited. Unless you have registered for one of our services or purchased one of our goods, the information we gather through the use of tracking technologies cannot be matched with any personally identifiable information about you.
We use cookies and tracking technologies in a variety of ways, including:
We allow other companies that are presenting advertisements on our Site and, sometimes, in our newsletters to use tracking technology on your computer. We do not give any personally identifiable information to them as part of this relationship. Unless you visit the website of these companies and provide them with personally identifiable information about yourself, these tracking technologies tell those advertisers nothing about who you are. Our advertisers’ use of tracking technology is subject to their own privacy policies.
We may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
You have a number of options to control or limit how we and our partners use cookies:
In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Site you may need to create a personal profile.
You can create a profile by registering with the Site or one of the third parties we use to facilitate our services and process our goods. This may include entering your email address, creating a username and a password and providing shipping and payment information upon making a purchase. See “Information you provide by making a purchase” below for more information.
Information you provide to us may also include any communications or contact history with us or our Site, such as emails, texts, instant messaging, product reviews, forum posts, inquiries and including, but not limited to, any images you upload.
By making an inquiry through the Site, you consent to the collection of the information you submit. This is necessary for us to carry out the services offered to you.
If you are making a purchase on the Site, you will be asked to enter your financial or credit card information, name, and address by us or a third party payment processor.
We use third-party payment processors, such as Stripe, to process your payments. These third parties will collect the information necessary to effectuate your transaction with us, such as your credit/debit card details. Please note that our payment processors handle your payment information in accordance with their own privacy policies.
If you, for example, opt to connect your account to a social media service or other sources that we may partner with, those services may provide us with your contact details or your public social media profile information.
Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share your Personal Information with third parties for marketing purposes without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
The Personal Information you provide to us is used for the following purposes or as otherwise described at the time of collection:
We will use your personal information to:
We will make your personally identifiable information available to other companies or people when:
The legal basis for processing your Personal Information as described above will typically be one of the following:
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Site and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Site, you acknowledge that you understand and agree to assume these risks.
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail or text/Short Message Service (SMS) message. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
You can choose not to provide certain data to us, but you may not be able to use certain features of the Site.
Marketing Email Communications: You always have the opportunity to opt out of our email marketing communications with you or change your preferences by following a link in the footer of all marketing email messages from us or by contacting us here.
Marketing Text Communications: You must provide express consent to receive SMS marketing messages. These messages will contain clear opt-out instructions should you wish to cease receiving them.
Transactional or Service Communications: Some communications from us are considered transactional or service communications (for example, important account notifications, product updates, and billing information), and your Company products and services are provided to you upon the condition that you receive these communications from us. If you do not wish to receive any transactional or service communications from us, you must opt out of the communications here or cancel your user account for Company products and services. To cancel your user account, you can mark this preference in your Account Settings. You may still receive marketing communications from us even after you cancel your user account unless you also opt-out of our marketing communications, as described above.
Navigation Information: You may opt out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.
Information from Third Parties: To manage the information we receive about you from a social media site or other third parties, you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this privacy policy and the information the third-party collects is subject to such third party’s privacy practices. Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our Site.
Cookies: To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages referenced above under Information Collected via Technology.
You can update your Personal Information as follows:
Depending on your location and the types of interactions you have with the services, you may request the following in relation to your personal information:
The above rights are explicitly provided to citizens of the European Union under the General Data Protection Regulation (GDPR) and residents of California under the California Consumer Privacy Act (CCPA).
You may contact us as set forth in the Contact Us section below to exercise these rights. Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.
At any time, you may object to the processing of your Personal Information on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us here. You also may have a right to lodge a complaint with data protection authorities.
Our Site includes several social media features, including Facebook, Twitter, Pinterest, YouTube, Instagram, Linked In, etc. buttons. These features may collect your IP address, the pages you are visiting on our Site, and may set a cookie to enable the feature to function properly. These features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features and widgets are governed by the privacy policy of the company providing the features.
As part of the Site, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site. To the extent that you access or use the Site through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
We will retain your information for as long as your account is active, as necessary to comply with our legal obligations, to resolve disputes, enforce our agreements, and to fulfil the purpose for which it was collected or disclosed to you at the time of collection. When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you. If you wish to delete your information, please contact us as described in the Contact Us section below.
The Site is not designed for and does not collect, use, or disclose personal information from children under the age of 13. If you are a parent or guardian and believe that we have information about your child, please contact us as described in the Contact Us section below.
If you are a California resident under the age of 18, you have the right to request that personal information you posted on the Site be deleted. To submit your request, send an email to us as described in the Contact Us section below requesting deletion.
The Company reserves the right to change this policy and our Terms of Use at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our Site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this page for updates.
If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@slhlifestyle.com
Last Updated: This Privacy Policy was last updated on [04/01/25].
(Effective as of [04/01/25])
SLH Lifestyle, LLC. (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Site.
For purposes of this Agreement, “Site” refers to the Company’s website located at slhlifestyle.com, or our mobile application (“App”) where users can view the services and goods offered by the Company, put in service requests, purchase goods, make payments, and access the Company’s lifestyle and concierge specialists. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Site. By accepting our Privacy Policy and Terms of Use, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your name, email address, postal address, phone number and credit card information when you provide it to us. From time to time, we may also collect other sensitive information such as your job title, gender, personal preferences and other personal details. We may also receive information about you from other sources and add it to the information you provided to us. Once you register with our Site you are no longer anonymous to us.
To activate and use the Site you may need to submit Personal Information such as your email address, name, postal address, phone number and/or credit card information. In an effort to improve the quality of the Site, we track information provided to us by your browser or by our software application when you view or use the Site, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Site, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Your Internet browser has a feature called cookies, which stores small amounts of data on your computer about your visit to our Site. You do not need to have cookies turned on to visit our Site, although active participation in certain areas of our Site may require cookies. Cookies alone tell us nothing about who you are unless you specifically give us personally identifiable information, in which case we use the information to enhance your user experience in the ways described below. By adjusting your settings on your browser, you may elect not to allow cookies to be collected.
We also use technologies, including electronic images known as “Web bugs” sometimes called “transparent GIFs,” “clear GIFs,” or “beacons" that allow us to track general user-traffic patterns. We also automatically receive and record information from our servers and from your browser, including your IP address, the time of your visit to pages on our Site, and information about pages you visited. Unless you have registered for one of our services or purchased one of our goods, the information we gather through the use of tracking technologies cannot be matched with any personally identifiable information about you.
We use cookies and tracking technologies in a variety of ways, including:
We allow other companies that are presenting advertisements on our Site and, sometimes, in our newsletters to use tracking technology on your computer. We do not give any personally identifiable information to them as part of this relationship. Unless you visit the website of these companies and provide them with personally identifiable information about yourself, these tracking technologies tell those advertisers nothing about who you are. Our advertisers’ use of tracking technology is subject to their own privacy policies.
We may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
You have a number of options to control or limit how we and our partners use cookies:
In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Site you may need to create a personal profile.
You can create a profile by registering with the Site or one of the third parties we use to facilitate our services and process our goods. This may include entering your email address, creating a username and a password and providing shipping and payment information upon making a purchase. See “Information you provide by making a purchase” below for more information.
Information you provide to us may also include any communications or contact history with us or our Site, such as emails, texts, instant messaging, product reviews, forum posts, inquiries and including, but not limited to, any images you upload.
By making an inquiry through the Site, you consent to the collection of the information you submit. This is necessary for us to carry out the services offered to you.
If you are making a purchase on the Site, you will be asked to enter your financial or credit card information, name, and address by us or a third party payment processor.
We use third-party payment processors, such as Stripe, to process your payments. These third parties will collect the information necessary to effectuate your transaction with us, such as your credit/debit card details. Please note that our payment processors handle your payment information in accordance with their own privacy policies.
If you, for example, opt to connect your account to a social media service or other sources that we may partner with, those services may provide us with your contact details or your public social media profile information.
Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share your Personal Information with third parties for marketing purposes without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
The Personal Information you provide to us is used for the following purposes or as otherwise described at the time of collection:
We will use your personal information to:
We will make your personally identifiable information available to other companies or people when:
The legal basis for processing your Personal Information as described above will typically be one of the following:
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Site and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Site, you acknowledge that you understand and agree to assume these risks.
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail or text/Short Message Service (SMS) message. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
You can choose not to provide certain data to us, but you may not be able to use certain features of the Site.
Marketing Email Communications: You always have the opportunity to opt out of our email marketing communications with you or change your preferences by following a link in the footer of all marketing email messages from us or by contacting us here.
Marketing Text Communications: You must provide express consent to receive SMS marketing messages. These messages will contain clear opt-out instructions should you wish to cease receiving them.
Transactional or Service Communications: Some communications from us are considered transactional or service communications (for example, important account notifications, product updates, and billing information), and your Company products and services are provided to you upon the condition that you receive these communications from us. If you do not wish to receive any transactional or service communications from us, you must opt out of the communications here or cancel your user account for Company products and services. To cancel your user account, you can mark this preference in your Account Settings. You may still receive marketing communications from us even after you cancel your user account unless you also opt-out of our marketing communications, as described above.
Navigation Information: You may opt out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.
Information from Third Parties: To manage the information we receive about you from a social media site or other third parties, you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this privacy policy and the information the third-party collects is subject to such third party’s privacy practices. Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our Site.
Cookies: To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages referenced above under Information Collected via Technology.
You can update your Personal Information as follows:
Depending on your location and the types of interactions you have with the services, you may request the following in relation to your personal information:
The above rights are explicitly provided to citizens of the European Union under the General Data Protection Regulation (GDPR) and residents of California under the California Consumer Privacy Act (CCPA).
You may contact us as set forth in the Contact Us section below to exercise these rights. Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.
At any time, you may object to the processing of your Personal Information on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us here. You also may have a right to lodge a complaint with data protection authorities.
Our Site includes several social media features, including Facebook, Twitter, Pinterest, YouTube, Instagram, Linked In, etc. buttons. These features may collect your IP address, the pages you are visiting on our Site, and may set a cookie to enable the feature to function properly. These features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features and widgets are governed by the privacy policy of the company providing the features.
As part of the Site, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site. To the extent that you access or use the Site through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
We will retain your information for as long as your account is active, as necessary to comply with our legal obligations, to resolve disputes, enforce our agreements, and to fulfil the purpose for which it was collected or disclosed to you at the time of collection. When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you. If you wish to delete your information, please contact us as described in the Contact Us section below.
The Site is not designed for and does not collect, use, or disclose personal information from children under the age of 13. If you are a parent or guardian and believe that we have information about your child, please contact us as described in the Contact Us section below.
If you are a California resident under the age of 18, you have the right to request that personal information you posted on the Site be deleted. To submit your request, send an email to us as described in the Contact Us section below requesting deletion.
The Company reserves the right to change this policy and our Terms of Use at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our Site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this page for updates.
If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@slhlifestyle.com
Last Updated: This Privacy Policy was last updated on [04/01/25].
